NICE Systems — Call Recording & Video Surveillance
NICE Ltd is an Israeli surveillance technology company that specializes in phone, video, and internet monitoring. US-based subsidiaries include NICE Systems Inc. (Hoboken, NJ). The company markets and sells voice recording and video surveillance tools to US prisons, jails, and police departments.
Products Used in Detention/Incarceration
- Voice recording and phone monitoring – Records and analyzes phone calls from within prisons and jails
- Nexidia AudioFinder – A keyword search tool that scans and organizes phone call recordings, allowing investigators to search recorded calls by keyword
- Video surveillance systems – Marketed to detention and corrections facilities
ICE Connection
NICE’s phone and video monitoring technology has been documented in US prison and jail settings. While a specific ICE detention contract has not been publicly confirmed through procurement records, ICE detention standards require facilities to have written policies on monitoring detainee phone calls, and NICE is a leading provider of the monitoring infrastructure used in carceral facilities that also hold ICE detainees (county jails, private prisons).
NICE’s monitoring infrastructure is used in private prisons operated by geo-group and corecivic, as well as in facilities where bi-incorporated provides electronic monitoring and compliance technology. The overlap between call monitoring (NICE) and ankle-bracelet tracking (bi-incorporated, a geo-group subsidiary) illustrates the layered surveillance within the detention system.
Research needed: Specific ICE contract details, if any, have not been located. This entry should be updated when contract data becomes available. Check SAM.gov and USAspending.gov.